Who doesn't love a surprise?! Add a Mystery Item to your order!

Random - may be a new mystery item or a repeat of a previous month

Not everyone will get the same item and every month we will swap out the items so you don't have to worry about repeats. *Ordering multiple quantities will most likely result in receiving duplicate mystery items* You may receive a regular pair of plugs or something totally special and only available as a Mystery Item. So if you're ready to roll the dice, add your size to the cart. If your size is sold out, check back next month.

*We will not accept any special requests on what to send or not send*

*No refunds or returns on mystery items*

Orders are typically shipped in 1-2 business days. UPS and DHL orders placed by 12:00pm CST will be shipped the same day.  Orders placed after the cutoff will be sent the following business day at the latest. Our shipping hours are 8:00am - 3:00pm CST Monday-Friday. 

We will be closed for all major US holidays.

Shipping Time:

US:

• Economy usually takes 2-9 business days
• Standard usually takes 1-5 business days

International:

• Typically between 2-20 days depending on service selected
• Limited tracking available in select countries.

Economy and Standard shipping times are ESTIMATES only.  The US Postal Service does not guarantee delivery times for these services.

Shipping Prices:

US:

Economy (USPS Ground Advantage) - $5.50

Standard (USPS Priority) - $12 

UPS charges are calculated by UPS and based on delivery location, service selected, and package weight. Please be aware that UPS does not consider weekends and holidays as transit days. Only Next Day Air is a guaranteed service which is eligible for a refund if not delivered on time. UPS 2nd Day Air is not guaranteed and will not be refunded if delayed.

Orders over $55 ship Economy for FREE and Standard for $8.

International:

DHL and UPS shipping options are available for select countries. If your country does not list either of these services, we unfortunately do not ship to your country. Taxes and duties are paid at checkout so there will be no surprise charges at delivery.

Please be aware for currency conversion that all prices are USD by default unless specifically displayed in your local currency.

 VIEW FULL SHIPPING POLICY HERE

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

All eligible items can be returned. Unopened items will be refunded at 100% with no return fee. Items that have been opened will be refunded minus a 30% return fee.   

Opened return items are never resold.

Mystery items are not eligible for return.

Clearance and discontinued items are not eligible for return.

Aftercare and body care are not eligible for return.

Please contact us prior to returning any items to obtain an RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Order refused via UPS will have the return shipping cost deducted from the refund.

VIEW FULL REFUND POLICY HERE