Orders are typically shipped in 1-2 business days. Orders shipping via UPS or DHL will be sent the following business day at the latest. UPS and DHL orders are always processed first, orders shipping USPS are processed in the order they were received, regardless of First Class or Priority service. Occasionally we will have a big sale which results in more orders than we are capable of shipping out right away.  It may take a few extra days to catch up to our regular shipping times. Our shipping hours are Monday-Friday from 8:00 A.M. to 4:00 P.M. 

We will be closed for all major US holidays.

USPS shipping times are ESTIMATES only.  The US Postal Service does not guarantee any delivery times.  We will not refund USPS Priority shipping costs if your package is delayed.  If you need your package within a certain time frame, please choose UPS for shipping.  The map below shows UPS Ground shipping time.  Ground is not guaranteed, but is more reliable than USPS.  2nd Day and Next Day Air are guaranteed services.

US orders, we will not address any issues of missing packages after 2 weeks from the last tracking update.  We will not consider a package to be lost until 1 week has passed with no tracking updates.  

International orders, we will not address missing package issues until 17 business days for orders to Canada and after 28 business days for all other countries. 

 

International customers:  Any additional customs, duties, or VAT charged will be your responsibility to pay.  

 

Shipping Prices:

US:

Order Subtotal USPS 1st Class USPS Priority
$0.01 - $19.99 $5.50 $10.00
$20.00 - $34.99 $3.50 $8.00
$35.00 - $49.99 $1.50 $6.00
$50.00 and over FREE $4.00

* USPS 1st Class delivery takes 2-7 business days, USPS Priority takes 1-3 business days*

UPS charges are calculated by UPS and based on package weight and location.

UPS services do not include weekend delivery.  

*UPS Next Day Air is NOT an "overnite" service as they do not deliver on weekends.  Depending on the time you place your order, it may not ship until the following day and the next business day after that it will be delivered.  Please plan accordingly.

 

Canada:

Order Subtotal USPS 1st Class
$0.01 - $19.99 $7.00
$20.00 - $34.99 $6.00
$35.00 - $49.99 $5.00
$50.00 and over $4.00

*USPS 1st Class delivery takes 10-17 business days.*

DHL shipping is available and the cost will be shown at checkout.  DHL is not a guaranteed service so we will not refund shipping for delayed packages.

Due to the weight of the bottles of hair dye and the bleach kits, if you are purchasing these items you will receive a separate invoice for the extra shipping charges (based on the weight of the order.)

 

World Wide:

Order Subtotal USPS 1st Class
$0.01 - $19.99 $13.00
$20.00 - $44.99 $10.00
$45.00 - $69.99 $7.00
$70.00 and over $5.00

*USPS 1st Class delivery takes 10-28 business days.  Limited tracking available in select countries.*

DHL shipping is available to select countries and the cost will be shown at checkout if the service is available.  DHL is not a guaranteed service so we will not refund shipping for delayed packages.

Due to the weight of the bottles of hair dye and the bleach kits, if you are purchasing these items you will receive a separate invoice for the extra shipping charges (based on the weight of the order.)