- Are your gauges sold individually or in pairs?
All of our plugs and tunnels are sold in pairs. If you order a quantity of 1, you will receive 1 pair (2 gauges).
- I just realized I made a mistake with my order. What should I do?
Please contact us as soon as possible to avoid incurring shipping charges. If we can catch the mistake before it ships out we can fix it for you. If the package has already left our office you will have to return the item and place a new order. We can be reached at firstname.lastname@example.org
, by phone at 402-932-5586 or by initiating a chat in the lower right-hand corner of our website during business hours.
Yes. Our gift cards can be purchased here: http://arcticbuffalo.com/products/gift-card
Gift cards are issued by email and never expire.
Your item will ship out on the day you order it or the following business day, depending on the time of day your order is placed. Typically orders placed after noon CST will ship the following business day. Occasionally we will have a big sale which results in more orders than we are capable of shipping out right away. It may take a few extra days to catch up to our regular shipping times. Our shipping hours are Monday-Friday from 8:00 A.M. to 4:00 P.M. If you place an order on Friday after business hours, your package will not ship until Monday. We will be closed for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
- How long will my package take to arrive?
USPS delivery times may vary, but for customers with addresses in the United States delivery is usually within 2-5 business days. For international orders, please refer to our shipping chart for USPS delivery estimations.
- Why doesn’t my tracking number work?
When your order is being fulfilled we print a packing slip and a shipping label for your item which automatically generates an email with a tracking number. Packages are almost always shipped the same day a label is generated but until the package has been picked up by the carrier and scanned into the USPS tracking system you will not see any information available online. Tracking information may take several hours to show up after you receive the email message with a tracking number. Occasionally there are USPS errors with tracking that are beyond our control, but we will do our best to provide you with updated information about your package location and expected arrival.
- What is your return/exchange policy?
You may return or exchange new, unused items for any reason if you notify us within 30 days of delivery for a refund, minus the original shipping cost and a 15% re-stocking fee. If the return is a result of your error (ordering the wrong size, changing you mind, etc.) you will be responsible for shipping the item back to us. If you wish to exchange for a different size, you will be required to pay for reshipment.
We will gladly replace any orders that were filled incorrectly or are defective at no cost to you. We'll also pay the return shipping costs if the return is a result of our error.
Please contact us before returning anything to receive an RMA number and/or exchange instructions.
- How do I create an account?
Go here: http://arcticbuffalo.com/account/register
- I don’t know what size I wear. How can I find out?
We offer calipers for purchase, which we recommend to anyone planning on continuing to stretch. It’s a great investment that will save you a lot of headache in the future. You can also go to a professional piercer/tattoo shop and have your ears measured.
- I want to stretch my ears but I’m not sure how to get started. Any tips?
Yes, you can check out of ear stretching guide for beginners found here: http://arcticbuffalo.com/pages/ear-stretching-guide