Who doesn't love a surprise?! Add a Mystery Item to your order!

*Random - you may receive repeats from previous months*

Not everyone will get the same item and every month we will swap out the items so you don't have to worry about repeats. *Ordering multiple quantities will most likely result in receiving duplicate mystery items* You may receive a regular pair of plugs or something totally special and only available as a Mystery Item. So if you're ready to roll the dice, add your size to the cart. If your size is sold out, check back next month.

*We will not accept any special requests on what to send or not send*

*No refunds or returns on mystery items*

Orders are typically shipped in 1-2 business days. UPS and DHL orders placed by 12:00pm CST will be shipped the same day.  Orders placed after the cutoff will be sent the following business day at the latest. Our shipping hours are 8:00am - 3:00pm CST Monday-Friday. 

We will be closed for all major US holidays.

Shipping Time:

US:

• USPS Ground Advantage delivery takes 2-9 business days
• USPS Priority takes 1-5 business days

Canada:

• USPS 1st Class delivery takes 10-28 business days

International:

• USPS 1st Class delivery takes 10-60 business days
• Limited tracking available in select countries.

USPS shipping times are ESTIMATES only.  The US Postal Service does not guarantee any delivery times.

International customers:  All prices (product and shipping) are in USD.  Any additional customs, duties, or VAT charged will be your responsibility to pay.

Shipping Prices:

US:

UPS charges are calculated by UPS and based on delivery location, service selected, and package weight.

Canada:

First class shipping prices include import duties. Duties are paid by us to speed up the customs clearing process so you get your order faster and hassle-free.

DHL shipping is available but import duties will be the customer's responsibility to pay.  

International:

DHL shipping is available to select countries and the cost will be shown at checkout if the service is available.

Please be aware for currency conversion that all prices are USD by default.

 VIEW FULL SHIPPING POLICY HERE

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

All eligible items can be returned. Unopened items will be refunded at 100% with no return fee. Items that have been opened will be refunded minus a 30% return fee.   

Opened return items are never resold.

Mystery items are not eligible for return.

Clearance and discontinued items are not eligible for return.

Aftercare and body care are not eligible for return.

Please contact us prior to returning any items to obtain an RMA number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

VIEW FULL REFUND POLICY HERE